At Extra Olives, we pride ourselves on delivering exceptional design services tailored to meet our clients' unique needs. Our commitment to quality and client satisfaction is reflected in our clearly defined project scopes and comprehensive contract agreements. To ensure transparency and mutual understanding, we have outlined our refund policy as follows:
Project Scope and Contract Agreement:
Detailed Documentation: Every project undertaken by Extra Olives is meticulously documented, with a detailed scope of work and a comprehensive contract agreement. These documents are designed to ensure that both parties have a clear understanding of the project's objectives, deliverables, timelines, and payment terms.
Client Approval: The project scope and contract are reviewed and approved by the client prior to the commencement of any work. This approval signifies the client’s agreement to the outlined terms and conditions.
Refund Policy:
Customized Services: Due to the bespoke nature of our design services, which are crafted to meet the specific requirements of each client, we do not offer refunds. Our creative work involves substantial time, effort, and resources that are invested in developing unique solutions for our clients.
Commitment to Quality: We stand by the quality of our work and our process, which includes multiple stages of client feedback and approval to ensure satisfaction at every step. Once the brand explorations phase is completed and the brand work has commenced, all payments are non-refundable.
Brand Explorations Phase:
Initial Phase: The brand explorations phase is a crucial part of our process, involving extensive research, brainstorming, and conceptualization to align with the client’s vision.
Non-Refundable Commitment: After this phase, significant creative development has been invested, and therefore, payments are required in full. This policy ensures that our efforts are duly compensated, reflecting the value and expertise we bring to the project.
Termination of Service:
Justifiable Reasons: Extra Olives reserves the right to terminate the client relationship for justifiable reasons, such as breach of contract, non-compliance with agreed terms, or any form of unethical behavior.
Payment Obligation: In the event of termination, the client is obligated to pay for all services rendered up to the point of termination. This includes work completed during the brand explorations phase and any subsequent brand development efforts.
Professional Integrity: This policy safeguards our professional integrity and ensures that our business operations are conducted in a fair and respectful manner.
Client Satisfaction and Feedback:
Ongoing Communication: We prioritize clear and ongoing communication with our clients throughout the project lifecycle. Regular updates and feedback sessions are integral to our process, ensuring that the client's expectations are consistently met.
Resolution of Issues: Should any issues or concerns arise, we are committed to addressing them promptly and professionally. Our goal is to achieve the highest level of client satisfaction, and we encourage open dialogue to resolve any potential misunderstandings.
Contact Information:
Client Support: For any questions or concerns regarding our refund policy or any aspect of our services, clients are encouraged to contact our support team. We are dedicated to providing timely and comprehensive assistance to ensure a smooth and satisfactory experience.
Contact Details:
Email: marvin@extraolives.com
Office Hours: Monday to Friday, 9 AM - 6 PM